FAQ
Frequently Asked Questions
Welcome to the Lumlero FAQ page. Below you’ll find answers to common questions about shipping, returns, refunds, cancellations, exchanges, bulk orders, and customer support.
If you still need help, please contact our support team.
Orders and Shipping
How long does delivery take?
Our estimated delivery timeline is:
Handling Time: 1–2 business days
Transit Time: 6–8 business days, Monday–Friday
Estimated Delivery Time: 7–10 business days
For more information, please visit our Shipping Policy:
Do you offer free shipping?
Yes. We offer free shipping on all orders shipped within Canada.
For full details, please review our Shipping Policy:
Do you ship internationally?
No. At this time, we only ship within Canada.
How can I track my order?
Once your order has shipped, you can track it through our tracking page:
Returns, Refunds, and Exchanges
What should I do if I receive a defective product?
If your item arrives defective, we will replace it at no cost to you. Please contact us within 30 days of receiving your order.
For complete details, please review our Return Policy:
What is your return policy?
We offer a simple and hassle-free return process.
Full return details are available here:
When will I receive my refund?
After your returned item is received and inspected, your refund will be processed.
Refunds are initiated to your original payment method within 7 business days, depending on your payment provider.
For more information, please review our Refund Policy:
Do you offer warranties or guarantees?
Yes. We provide a 30-day warranty on all purchases.
For full terms and conditions, please see our Return Policy:
How do I exchange a product?
Exchange instructions are provided in our Return Policy:
Cancellations
Can I cancel my order after placing it?
Yes. We offer a 24-hour cancellation window.
To cancel your order within this timeframe, please contact our support team as soon as possible.
Store Information
Where is Lumlero located?
Lumlero is a Canadian-based online business offering a curated selection of high-quality products with shipping available within Canada.
Do you have a physical store?
No. We are an online-only store. This allows us to offer competitive pricing and a wider product selection.
Bulk Orders
Can I place a bulk order for my business or organization?
Yes. Bulk orders are available.
Please contact our customer support team for pricing and additional details.
Customer Support
How can I contact customer support?
You can contact our support team through our Contact Us page or by emailing us directly at:
Contact Information
Store Address: 665 Beechwood Dr, Waterloo Ontario N2T2J7, Canada
Store Email: info@lumlero.com
Store Phone: +12268402247
Customer Service Hours: Monday to Friday, 9:00 AM - 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.