Refund policy
Last Updated: [Date]
At Lumlero, we want you to feel confident with your purchase. If you are not fully satisfied, we offer a straightforward return and refund process to help resolve the issue.
Order Cancellations
You may request to cancel your order within 24 hours of placing it by contacting us at:
Please include your order number in your cancellation request.
After 24 hours, we cannot guarantee that your order can be cancelled because it may already be processing. Once an order has been dispatched, it can no longer be cancelled.
If your order has already shipped, you may still return the item after it is delivered, as long as it meets the requirements outlined in this Return & Refund Policy.
30-Day Return Window
You have 30 days from the date you receive your order to request a return.
To qualify for a return, the item must be:
- Unused
- In its original condition
- Returned with its original packaging, tags, accessories, and any included documents
Our support team will guide you through the return process.
Restocking Fee: $0
We do not charge any restocking fees.
Return Policy Summary
Return Window: 30 days from the date your order is received
Item Condition: Unused and in original condition
Required Packaging: Original packaging, tags, accessories, and documents must be included
Return Support: Our customer service team will assist you through the process
Restocking Fee: None
Return Shipping Costs
Defective, Damaged, or Incorrect Items
There is no return cost to the customer if the item:
- Is incorrect
- Was damaged by the carrier
- Is defective in any way
Change of Mind Returns
The customer is responsible for the actual return shipping cost if:
- The wrong item was ordered
- The item does not fit
- The item is no longer wanted
Original shipping costs are non-refundable.
How to Return an Item
1. Contact Us
Email info@lumlero.com with your order number and the reason for your return.
2. Repack the Item
Securely pack the item in its original packaging. Please include all accessories, tags, and documents.
3. Ship the Return
Send the item back using the instructions provided in your return authorization email. You may use the carrier or shipping method recommended in that email.
Refund Process
Return Inspection
Once your return is received, we will inspect the item to confirm that it meets our return requirements.
Refund Timing
After your return is approved, your refund will be processed to your original payment method.
Please allow up to 7 business days for the refund to be initiated, depending on your bank or payment provider.
Exchanges
We accept exchanges.
If you would like to exchange your item for a different size, color, or product, please contact us at:
Our team will help arrange a quick exchange.
Orders Not Delivered
If your order does not arrive within the expected delivery timeframe, please contact us at:
Include your order number so we can investigate the issue with the carrier.
If the package is confirmed lost, we will offer either:
- A full refund to your original payment method
- A replacement sent at no additional cost to you
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return.
Any non-returnable products will be clearly marked on their product pages.
Policy Updates
We may update this Return & Refund Policy at any time. Any changes will be posted on this page with a revised Last Updated date.
We recommend reviewing this policy periodically. By continuing to use our website after updates are posted, you accept the revised policy.
Questions or Support
For additional help, please visit our FAQs page or contact our customer service team.
Contact Information
Store Address: 665 Beechwood Dr, Waterloo Ontario N2T2J7, Canada
Store Email: info@lumlero.com
Store Phone: +12268402247
Customer Service Hours: Monday to Friday, 9:00 AM - 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.