Shipping policy
Last Updated: [Date]
At Lumlero, we want every customer to have a smooth and reliable shopping experience. This Shipping Policy explains where we ship, how long delivery usually takes, what shipping costs apply, and how to contact us if you need help with your order.
Shipping Availability
This policy applies to orders shipped within:
- Canada
We currently offer free shipping on all eligible orders within Canada
Processing and Delivery Times
Our estimated shipping timeline is outlined below:
Order Cutoff Time
- 5:00 PM EST
Orders placed after the cutoff time will be processed on the next business day. This may add one additional business day to the estimated delivery timeframe.
Order Handling Time
- 1–2 business days, Monday–Friday
After your order has been processed, it will be prepared for shipment and sent through one of our trusted delivery partners.
Transit Time
- 6–8 business days, Monday–Friday
Estimated Total Delivery Time
- 7–10 business days
Please note that delivery timelines are estimates only. Delays may occur due to weather, carrier issues, holidays, customs, or other circumstances outside of our control.
Shipping Carriers
We work with reliable shipping carriers to deliver orders within Canada, including:
- Canada Post
- UPS
- FedEx
Shipping Costs
Free Shipping
All orders shipped within Canada qualify for free shipping, with no minimum purchase required.
Paid Shipping
For destinations outside our free shipping areas, shipping fees, if applicable, will be calculated and shown at checkout before you complete your purchase.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with your tracking number.
You can also track your order through our Order Tracking Page:
Delivery Problems
If your order is delayed, lost, or you experience any shipping-related issue, please contact our customer support team as soon as possible. We will do our best to assist you and help ensure your order is delivered safely.
Policy Updates
We may update this Shipping Policy from time to time. Any changes will be posted on this page with an updated Last Updated date.
We recommend reviewing this page occasionally. By continuing to use our website after changes are posted, you agree to the updated Shipping Policy.
Questions or Support
For more information, please visit our FAQs page or contact our customer support team.
Contact Information
Store Address: 665 Beechwood Dr, Waterloo Ontario N2T2J7, Canada
Store Email: info@lumlero.com
Store Phone: +12268402247
Customer Service Hours: Monday to Friday, 9:00 AM - 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.